We have a tracking page that allows all customers to track their order with ease

After your item has been shipped, your tracking number will under go a 2-4 day processing time to get current information from the courier we&apos;ve used to ship you your product. If your tracking number is not live immediately after shipment - do not be alarmed.&#xA0;Kindly wait 2-4 days and visit our <a href="https://pronuplus.com/apps/17TRACKhttps://pronuplus.com/apps/17TRACK">Tracking Page</a> for the latest updates about the whereabouts of your order

How can I track my order?

All tracking numbers are uploaded from our warehouse as soon as your order is packaged. That means it still has to be shipped and received by the local courier to be uploaded.This time period can be anywhere between 2-4 days.If you have received your tracking number but there are no details, kindly give it 2-4 more days before the local courier updates the most recent tracking information.Visit our&#xA0;<a href="https://pronuplus.com/apps/17TRACKhttps://pronuplus.com/apps/17TRACK">Tracking Page</a> for the latest updates about the whereabouts of your order

I received my tracking number but there are no details

Please contact us and provide the following...

These things can happen, and we&apos;re sorry about that!&#xA0;In the event you have received an incorrect item or your order is missing an item, please contact us and provide the following:<ul><li>Your order number</li><li>Which item is incorrect or missing</li><li>Confirm the state of the package you received</li><li>Send us a photo:<ul><li>If you received an incorrect item - please send a photo of the item you received as well as a picture of the label at the packaging</li><li>If you are missing an item - please send a photo of how the order arrived with the original packaging</li></ul></li></ul>We&apos;ll do our best to send out a replacement right away!We work hard to ensure that our shipments avoid this kind of issue and we appreciate your patience whilst we get it fixed for you as soon as possible.&#xA0;

I received the wrong item, what should I do?

Any question or inquiries? Our customer service team would be happy to assist you. Operation is M-F 8AM-6PST EST

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