All orders are shipped from our local warehouse and take 24-48 hours for processing. After processing, our orders are shipping and tracking numbers are supplied to each customer.

All orders are shipped from our local warehouse and take 24-48 hours for processing. After processing, our orders are shipping and tracking numbers are supplied to each customer.NOTE: Tracking numbers make take 24 hours to go live. If your tracking number does not show the whereabouts of your package, please allow for 24-48 hours.USA: 3-7 Business DaysCA: 3-7 Business DaysUK: 5-10 Business DaysAU: 5-10 Business DaysRest Of The Word:&#xA0;6-11 Business Days&#xA0;

How long does it take to recieve my order?

You will have the option to cancel your order within 24 hours of placing your order. Each order is given a 1 day buffer time just in case any changes or refunds would like to be made.If you decide you'd like to cancel your order, kindly email us at s

You will have the option to cancel your order within 24 hours of placing your order. Each order is given a 1 day buffer time just in case any changes or refunds would like to be made. If you decide you&apos;d like to cancel your order, kindly email us at <a href="mailto:support@pronuplus.com">support@pronuplus.com</a>. As long as we both can see the time you ordered and the time you emailed us is still under the 24 hour time limit, you can receive a refund + cancellation.&#xA0; Please include your order number and the reason for cancellation in your message.Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

How do I cancel my order?

Currently, Pronu Plus offers free shipping worldwide to all orders. There are other shipping options.

Currently, Pronu Plus offers free shipping worldwide to all orders. There are other shipping options. For express shipping options, which deliver in 3-5 working days - customers will be charged a fee to get their orders delivered faster. Each fee is calculated at checkout, as shipping charges change based on time and location

How much does shipping cost?

The amount customers may be charged varies on their destination address. You may need to pay import charges upon receiving goods. Customs policies and import duties vary widely depending on the country and Pronu Plus has no control on the amount charged for imported goods. Please contact your local customs office for information specific to your country.

Will I be charged taxes when I receive my product?

All taxes are calculated within your respective countries custom duties

Will I be charged taxes when I receive my product? copy

We offer a variety of payment methods including Shopify Payments, Paypal, Shop Pay...

We work with Shopify Payments to bring you a diverse range of payment options on our website. We currently offer:&#xA0;<ul><li>Most major credit cards</li><li>AMEX</li><li>PayPal</li><li>Apply Pay</li><li>ShopPay</li></ul>The options listed above may differ depending on your location.&#xA0;Keep in mind that some payment processors, such as Apple Pay and PayPal, default to the address associated with that account. Be sure to double-check your details before placing your order!

What payment options do you have at checkout?

Having trouble with a delayed order? Here's what you should do

Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier.Unfortunately there may be delivery delays due to reasons outside of our control such as carrier delays, severe weather, natural disasters, labor strikes, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. If you are concerned that your package is severely delayed or lost, and you are unable to resolve the issue with the carrier, please reach out to our support team via emailing support@pronuplus.com or submitting a ticket At our <a href="https://klarako.gorgias.help/en-US/contact" style=" text-decoration: none;"></a>Help Centre&#xA0;

I haven't received my order, what should I do?

As long as its within 24 hours, orders can be redirected

All parcels undergo a 24-48 hour processing time before being shipped. Once shipped, we are unable to change the address of your order.If you would like to change the address of your order, kindly email us within 24 hours of purchasing to get your address changed.&#xA0;

Can my parcel be redirected to a different address?

Please allow 3 business days for the tracking system to update

We ask that you please allow 3 additional business days past the &#x201C;delivered&#x201D; scan as the carrier may have accidentally scanned the delivery too early. If your package still has not arrived, please contact us.&#xA0;NOTE: Please be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbour or an Apartment Office Manager, accepted delivery on your behalf.

My package says delivered, but I didn't received it.

We can help you track your packaging with the carrier

We appreciate your patience. We ask that you wait four additional business days beyond your Expected Delivery Date. If your package still has not arrived by that time, please contact us and we would be happy to help investigate and reach out to our carriers when needed.*Claims of missed/incorrect deliveries will not be accepted past 30 days of the order being placed. We ask that these issues be brought to our attention as soon as possible.

What if my package is late?

Any question or inquiries? Our customer service team would be happy to assist you. Operation is M-F 8AM-6PST EST

Shipping & Delivery